Delete your account

Request deletion in the app

1. Open Fluxx Connect and sign in to the account you want to delete.
2. Open Profile, then choose Delete account.
3. Review the notice and confirm the request.
4. Your account access is disabled when the request is accepted. Deletion is scheduled for completion within seven days.

If you cannot access the app

Email support@fluxxdaily.ae from the address associated with your account and use the subject “Fluxx Connect account deletion.” We will ask you to verify ownership before processing the request.

Never send your password, QR ride pass, device private key, or full payment card details.

What is deleted or anonymized

• Your passenger profile and active login tokens.
• Registered device sessions and ride-pass credentials.
• Personal identifiers attached to records that no longer need to identify you.

What may be retained

Limited transaction, trip, security, dispute, or accounting records may be retained where required by law or reasonably necessary to prevent fraud, resolve an open issue, or demonstrate that a payment or service was provided. Where possible, retained records are separated from direct account identifiers or anonymized.

Before you confirm

Account deletion is permanent. You will lose access to your wallet, trip history, registered devices, and ride pass. Resolve any wallet or payment concern with support before submitting the request.